About this website

Welcome to the Counterpart website

As you may have noticed, we have revamped our site. We have added some new interactive features and improved navigation to make important information easier for you to find, access or share online.

We made these changes so that you can better connect with the services we provide. If you can’t find what you are looking for then remember you can always use the “search site” function at the top right of the screen.

Key features of the site include:

  • A searchable listing of books and pamphlets available through the Resource Centre
  • A booking function to all our information session
  • Social Media Sharing tools and alerts to new podcasts, news, events or projects
  • New ways you can support us and get involved with supporting others



This site has been built on a responsive themed template, this means that the site layout will change depending on the device you are viewing the site on. The site therefore does not provide text increase functionality, however you can use the settings in your chosen browser to increase font size if necessary.

Viewing pdf files

Our website uses Adobe Acrobat to show particular documents. Files in this format will have the pdf symbol next to them. To view and print pdf files, you must have Adobe Acrobat Reader installed on your computer. You can download Adobe Acrobat Reader for free, please use this link: http://www.adobe.co.uk/products/acrobat/readstep2.html.

If you cannot use Acrobat Reader to see these documents (for example, if you use screen reader software or an audio-enabled web browser), Adobe provides a free online tool that converts them to text. To use this service, send the web address (URL) of the Adobe Acrobat document you want to read through the web form at http://www.adobe.com/products/acrobat/access_onlinetools.html. The service will return the document to you as a web page (HTML) or as plain text.


Comments on the content, services and usability of our site are always welcome. You can use the contact us form to send us your thoughts or call us on toll free 1300 781 500.

Protecting personal information

We protect the information you provide us through joining the mailing list or sending referrals by using encryption methods and implementing an SSL certificate for those pages. We do not transfer any personal information via email and all financial transactions are carried out through PayPal, an approved and secure third party supplier.

Virus protection

We make every effort to check and test material on our website and Navigators. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.