We want to know your thoughts about Counterpart!

Women’s Health Victoria (WHV) has asked New Era Advisory to evaluate our Counterpart service, including understanding the experience of:

• people who have accessed or used Counterpart’s services
• health professionals and people who have partnered with us, collaborated with us, or referred people to our Counterpart service
• our volunteers.

We would appreciate your candid and honest feedback about your experience with Counterpart to help us to improve into the future.

There is no obligation to participate in the evaluation. Your participation is completely voluntary.

Your responses are confidential and will not be shared with Counterpart or WHV staff.

If you have any questions or concerns about the evaluation, please contact Rosie (Evaluator) at [email protected] or Cindy (Counterpart, WHV) at [email protected].

People who have accessed or used Counterpart’s services

If you are experiencing or have experienced cancer and have accessed or used Counterpart’s services, you can provide feedback in two ways:

• Survey: This online survey for people who have used Counterpart services will take up to 10 minutes to complete. The survey closes on Friday 24 October.
• Interviews: One-on-one interviews be held between 13–24 October and will take 30 minutes. The interviews will be conducted by New Era Advisory and will be in-person at WHV offices (Level 8, 255 Bourke St, Melbourne) or online (please note places are limited).If you would like to participate in an interview please email [email protected] with your name, email, phone number; preferred day and time for an interview, and whether you can participate in-person or online. We will contact you to arrange an interview.

If during completing the survey, or interview you become uncomfortable or distressed, please reach out to suitable supports around you. These could also include the following hotlines or support services:

• Counterpart peer support on 1300 781 500 (Mon, Wed, Thurs 9am-5pm)
• Lifeline on 13 11 14
• Beyond Blue on 1300 22 4636
• Cancer Council support line on 13 11 20

Health professionals, referrers, partners and collaborators

If you are a health professional or work for a health/cancer service who has referred people to our Counterpart services, or have partnered or collaborated with us, you can provide feedback through a survey:

Survey: This online survey for health professionals, referrers, partners and collaborators will take up to 10 minutes to complete. The survey closes on Friday 24 October.