Counterpart endeavours to keep the information on this website and its Navigators up-to-date but cannot guarantee that the information provided is completely accurate. However any mistakes brought to our attention will be corrected as soon as possible.

The Navigators and website contains a number of links to external websites and these links are provided for information purposes only. The views or opinions stated in the external websites do not necessarily reflect those of Counterpart. Counterpart takes no responsibility for either the content or the privacy practices of the external websites. Any links to external websites does not imply endorsement by Counterpart of the views expressed by the organisations or individuals responsible for the external websites.

This website does not host or receive funding from advertising or from the display of commercial content. Counterpart will not knowingly use individuals or source information from an individual or organisations that stands to gain commercially from the association. Any real or potential bias will be disclosed.


Feedback from Service Users

In order to provide a responsive service Counterpart considers positive and negative feedback as equally important in facilitating quality improvement. We encourage service users to tell us what they think of the service. This may happen in a range of ways – for example through providing feedback via this website’s get in touch form, sending a letter or talking to a staff member. We are also committed to resolving service users’ complaints promptly and fairly consistent with the service’s complaints policy.

For further information contact Counterpart on 1300 781 500